Measuring the Efficiency of Quality Management Practices in Turkish Universities

Using data envelopment analysis (DEA) this study attempts to measure the relative efficiency of Turkish universities with regard to the implementation of quality management practices. A set of 9 critical quality management factors for Turkish universities are identified and used as input parameters for the efficiency model. In addition, a number of performance indicators are determined as the outputs which can be explained by the input parameters. Relying on a survey questionnaire, primary data was collected from a sample of 20 universities located in Istanbul, Turkey. Empirical analysis also focuses on the relative efficiencies of the universities based on their ownership pattern in the implementation of quality management practices.